In this Refund Policy, "Bloom Nutrition Co" "we," "us," and "our" refer to Bloom Nutrition. We want you to be completely satisfied with your purchase. The sections below explain when returns are accepted, how to request one, and how we handle non-returnable items, exchanges, subscriptions, and EU-specific regulations. If you have any questions, please email us at info@bloom-nutrition.com.
SECTION 1 – THE 60-DAY RETURN POLICY
You have the right to return your order within 60 days of receiving your item.
Eligibility & Item Condition
Please be aware that we require returned items to meet strictly defined criteria:
- Items must not show any signs of use.
- Items must be completely unopened.
- Items must be in their original condition and packaging.
What We Refund & Fees
- No restocking fees: We do not charge a restocking fee for any eligible returns.
- Return shipping fees: The customer is strictly responsible for paying all return shipping costs. Original shipping fees are non-refundable.
SECTION 2 – SUBSCRIPTION ORDERS
Subscription plans are offered at a discounted rate compared to our standard one-time pricing. By subscribing, you acknowledge and agree to the following terms.
Cancellation
You may cancel your subscription at any time. Cancellations take effect at the end of your current billing cycle. You will not be charged for subsequent cycles after cancellation is confirmed.
Early Cancellation Adjustment
Subscription pricing reflects a discount of approximately 25% compared to our standard one-time purchase price. If you cancel within the same billing cycle in which your order was placed, the subscription discount is forfeited. The difference between the subscription price paid and the standard one-time price will be charged to your original payment method prior to processing any refund.
Refunds on Subscription Orders
Subscription orders are otherwise subject to the same 60-day return eligibility criteria outlined in Section 1. If your return is approved, the refund will reflect the adjusted amount after any early cancellation charge has been applied.
EU Customers
The 14-day cooling-off period (Section 5) applies to subscription orders as well. EU customers who cancel within 14 days and have not yet received or used their product are entitled to a full refund with no early cancellation adjustment applied.
SECTION 3 – EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned under our 60-day policy. These exceptions include:
- Perishable goods: Such as food, flowers, or plants.
- Custom products: Including special orders or personalized items.
- Personal care goods: Such as beauty products.
- Hazardous materials: Including flammable liquids or gases.
- Sale items and gift cards: We cannot accept returns on discounted sale items or gift cards.
SECTION 4 – EXCHANGES
We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you currently have (following the eligibility rules in Section 1). Once your return is accepted, you can make a separate, new purchase for the desired item.
SECTION 5 – EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
Notwithstanding the above rules, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As outlined above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase to qualify for this EU mandate.
SECTION 6 – HOW TO REQUEST A RETURN
If your items meet the return criteria above, please follow these steps to begin your return process:
- Email Us: Reach out to info@bloom-nutrition.com to initiate your return.
- Get Instructions: Our customer support team will instruct you on how to proceed and provide all necessary information, including the authorized return shipping address. Please do not mail items back without contacting us first.
- Pack Securely: Securely pack your items so they are not damaged in transit.
- Provide Tracking: You must choose a delivery service that provides a tracking code. Please share this tracking code with our customer support team so your return does not get lost.
SECTION 7 – REFUND PROCESSING
Once we have received and inspected your return, we will notify you to let you know if the refund was approved or not.
- Processing Time: If approved, you'll be automatically refunded on your original payment method within 7 to 10 business days.
- Bank Delays: Please remember it can take some additional time for your bank or credit card company to process and post the refund to your statement.
- Follow-Up: If more than 15 business days have passed since we approved your return and you haven't received your funds, please contact us immediately at info@nordicaco.com.
SECTION 8 – CONTACT
If you have any questions about this Refund Policy or about returning a specific order, please contact us:
- Email: info@bloom-nutrition.com
- Business hours: Monday – Friday, 09:00 – 17:00